Privacy notice

We respect your right to privacy

Privacy notice

Details

How we process your personal data – details

Where we process your personal information for legitimate interests this means that we assessed that we have a legitimate interest in the processing for the stated purpose, that the processing is necessary for this purpose and we have not infringed upon your interests, rights or freedoms.

Purpose Data processed Use of data Lawful basis for processing Data sharing Retention period  
1. To undertake direct marketing Name, role title, organisation, email address, physical address and phone number Where you are not yet a client, to contact you by phone, email or post Consent  Internally, administrative service provider, third-party IT developers, cloud-based marketing tool, cloud-based document storage tool 12 months from your last interaction with our communications. 
Where you are a client, to contact you by phone, email or post Legitimate interest  The duration of the contract, then 12 months from your last interaction with our communications. 
2. To process payments  Card holder name or organisation name, card details or bank account details, email address, country Enable third-parties to collect payment for services or products you purchase Contractual obligation  Third-party payment collection firms (bank card and direct debit) We do not retain card details or bank details.

Sole trader or partnership entity name

Taxation compliance  Legal obligation  UK HMRC  6 years from the transaction date. 
3. To provide services and supply products Name, role title, organisation, email address, physical address, phone number, correspondence and a record of the advice given To administrate a client’s account, provide appropriate advice and other support and to keep a persistent record  Contractual obligation Internally, administrative service provider, cloud-based CRM tool, cloud-based document storage tool Duration of the client contract. 
Legitimate interest 8 years from the end of the client contract. 
4. To help improve the services and products and how we communicate these IP address, geographical location, browser type, referral source, length of visit and pages viewed. When using a mobile device the following may possibly be collected: your city location, device model and version, device identifier (or “UDID”), and operating system version To gain insights into who is interested in our products and services and to improve our overall marketing  Legitimate interest Internally, administrative service provider, cloud-based CRM tool, cloud-based document storage tool Retention durations vary from session only, to 2 years and in the case of verifying a visitor’s identity, 10 years. See Cookies Notice
5. To keep our website secure To protect our site from security threats

 

Your rights in detail

 Right Detail
Marketing – You have a right to object to direct marketing. You have a right to object to processing of your personal information for direct marketing purposes.
Access – You have a right to request a copy of the personal information we hold about you.

To exercise this right please contact us at:

DPO Experts Limited
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

admin@dpo-experts.com

+44 (0)20 3866 1213‬

Rectification – You have a right to rectification of inaccurate personal information and to update incomplete personal information.

If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.

Please note that if you request us to restrict the processing your information, we may have to suspend the provision of services, products or both to you.

Erasure – You have a right to request that we delete your personal information.

You may request that we delete your personal information if you believe that:

  • we no longer need to process your information for the purposes for which it was provided;
  • we have requested your permission to process your personal information and you wish to withdraw your consent;
  • we are not using your information in a lawful manner; or
  • you have objected to your data being processed.

Please note that if you request us to delete your information, we may have to suspend the provision of services, products or both to you.

Restriction – You have a right to request us to restrict the processing of your personal information.

You may request us to restrict processing your personal information if you believe that:

  • any of the information that we hold about you is inaccurate;
  • we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or
  • we are not using your information in a lawful manner.

Please note that if you request us to restrict processing your information, we may have to suspend the provision of services, products or both to you.

Object – You have a right to object to the processing of your personal information.

You have a right to object to us processing your personal information, including the profiling of your information (and to request us to restrict processing). We may override this request where:

  • we determine that there is a compelling and legitimate grounds for the processing;
  • we need to process your information to investigate and protect us or others from legal claims.

Please note that if you object to us processing your information, we may have to restrict or cease processing or delete your personal information altogether, we may have to suspend the provision of services, products or both to you.

Portability – You have a right to data portability.

You may request us to transfer to a third-party your data in a machine-readable format where the:

  • personal information was provided on the basis of consent;
  • processing is by automated means; and
  • processing is based on the fulfilment of a contractual obligation.
Withdraw consent – You have a right to withdraw your consent. Where we rely on your consent to process your personal information for a particular purpose, you have a right to withdraw your consent at any time for that purpose.
Lodge complaint – You have a right to lodge a complaint with the regulator. If you have an issue concerning the processing of your information then please contact us at admin@dpo-experts.com.

We hope that we can address any concerns you may have, but you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk